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"""Functions for creating tickets""" import os import platform import pwd import requests TIMEOUT = 30 class TicketError(RuntimeError): """When creating a ticket failed on the relay side""" __module__ = 'rads' def make_ticket( dest: str, subject: str, body: str, sender: str | None = None, timeout=TIMEOUT, ): """Create a ticket through the ticket relay Args: dest (str): ticket queue (e.g. str@imhadmin.net) subject (str): ticket subject body (str): ticket body sender (str | None): who created the ticket. Defaults to currentuser@fqdn. If running on a machine with its hostname not set to an fqdn, it'll default to currentuser@hostname.local timeout (int): timeout posting to the API in seconds. Defaults to 30 Raises: TicketError: creating a ticket failed on the relay side requests.RequestException: errors contacting ticketrelay """ if not sender: fqdn = platform.node() # zendesk will reject the ticket if the server's hostname isn't set # to an actual FQDN if '.' not in fqdn: fqdn = f"{fqdn}.local" sender = f'{pwd.getpwuid(os.getuid()).pw_name}@{fqdn}' req = requests.post( "https://ticketrelay.imhadmin.net/create_ticket", headers={ 'Accept': 'application/json', 'Content-Type': 'application/json', }, timeout=timeout, json={"sender": sender, "subject": subject, "dest": dest, "body": body}, ).json() if req['error']: raise TicketError(req['error']) make_ticket.__module__ = 'rads'
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